Reference

What Our Legal Terms Actually Cover

These terms set out how evestoto handles your account, your data, and your rights as someone using the platform from Indonesia where local law permits. Access and eligibility depend entirely on your local legal environment — we do not override that.

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evestoto What Our Legal Terms Actually Cover
POLICY CONTACT

Reach Us About Legal or Policy Matters

If you have a question about how your data is stored, want to request a change to your account details, or need to understand how a specific policy clause affects your wallet access, our support team handles those requests directly. Use the channel that works best for your situation.

Live Chat Open the chat widget from any page on evestoto. Our team handles policy and account questions including data requests and wallet verification queries.
Email Support Send a detailed message for policy-related requests — data access, account closure, or cookie opt-out confirmation. We respond to documented policy requests in writing.
Account Help Centre Access the Help Centre from your account dashboard to submit a formal data or privacy request. Useful for DANA, OVO, or GoPay linked-wallet disputes.
DATA & SECURITY

How We Handle Your Account and Data

Your account security and personal data are managed under a clear internal policy — not a vague promise. Here is what that looks like in practice across the four areas that matter most to you.

Data Retention

Account data is kept while your account is active. After closure, we retain records for the minimum period required by our operational policy, then delete them.

Cookie Handling

We use session and analytics cookies. You can adjust cookie preferences from the banner shown on your first visit or from the privacy section in your account settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Rights Requests

You can request a copy of your data or ask us to correct account details at any time. Submit through the Help Centre or email support for a written response.

Common Questions About Our Legal Terms

These are the policy and legal questions we hear most. If yours is not here, live chat or email support can give you a specific written answer.

Access depends on your local law and eligible region. We do not make legal certainty claims. Check your local regulations before opening an account.

We collect your mobile number, email address, and linked e-wallet details such as DANA, OVO, or GoPay. This data is used for account access and transaction processing only.

Yes. Submit a data access request through the Help Centre in your account dashboard or contact email support. We respond to formal data requests in writing.

Contact support via live chat or email to initiate account closure. After closure, data is retained for the minimum required period before deletion under our retention policy.

Payment data is processed solely to complete your deposit or withdrawal. We do not sell or share wallet data with third parties outside of what the transaction requires.

Adjust your cookie preferences from the banner on your first visit, or go to the privacy section inside your account settings to update your cookie consent at any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.